Shipping policy
Orders will generally be shipped within one (1) to three (3) business days after receipt of full payment and depending on the availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was places, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses. Shipping cost is covered by the buyer unless previously stated otherwise.
Packages do not have insurance unless specifically requested via phone or email, and a signature is not required.
If you would like insurance or a signature required for your package, contact us at (213) 748-5264 or info@kidsdreamus.com within 24 hours of placing your order, and we can assist you in adding these delivery options.
While unfortunate and upsetting, once the shipping company confirms that your order has been delivered, we are not liable for any subsequent issues, including delays or package theft. Please be aware that you have a delivery coming; keep an eye on the tracking information so someone can receive the package or leave directions for deliveries to a safe location (example: 'leave the package with a neighbor if there is no answer') to minimize your risk.
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number, as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without an RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. For defective items, once we receive the return, we will give the returned product amount and shipping price in store credit.
No refunds, credits, or exchanges will be issued on sale items, web specials, final sales, or custom items. Shipping fees & duty cannot be refunded.
To cancel, you must contact us by phone or email within the same day the order was placed.